Hollar— and great customer service

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Mostly, I intend to write about writing, but real life does get in the way of that, and this post is about the fabulous customer service I got from an online “dollar store” known as Hollar.com. When I ordered from them for the first time, I got several items to try, and a puzzle to share with my family, who are (just like mom) big fans of Star Wars. Let me be perfectly honest— the price for the 100 piece puzzle was $1. But, when the group effort was finished, one piece was missing. Hubby laughed at me and had some disparaging remarks about my being cheap enough to order a $1 puzzle. He is right about me being cheap, however.

Slightly annoyed, I whipped out my iPad, took a picture of the 99 piece puzzle, posted it as a comment on the Hollar Facebook page. Within a few minutes, I had a couple of responses from concerned folks at Hollar. They asked for the order number, and when I replied via FB messenger with it, they assured me that I would get a new puzzle. I was expecting (maybe) a credit on my next order, but they said the item was in stock and would soon be on its way. Kudos, right?

A few days later, I got the box, which was bigger than expected and heavier, too. Curious, I opened the box and there was another boxed Star Wars puzzle. Below it, heavily cushioned, was a very nicely framed Star Wars puzzle, with a missing piece, along with a personal note explaining that they, too, didn’t like missing pieces. Hubby, who had brought the box from the post office couldn’t stop laughing, and I was so pleased with the item that I immediately hung it.

Nowadays, people love to say that almost all companies have “customer no service” rather than treating people right. Obviously, Hollar.com has a different philosophy, as well as a great sense of humor. Needless to say, I will be visiting the site again, because such great customer service deserves a second chance.

Go check out Hollar.com. Really!

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Up to Date— a quick review of a quick read.


Very light romance is not normally my thing, but a friend suggested that if I would “like” Gemma Halliday on Facebook that I could get a freebie on Friday. So, one of the recent choices was a romance novella called Up to Date, which is also billed as Better Date than Never series, Book #8.

When I began Up to Date by Susan Hatler, I was immediately hooked. The main character’s name is Ginger. Her sister is named Mary Ann. And, yes, their dad was a big fan of Gilligan’s Island. The tone of this book kinda goes along with that… a bit romantic and quite a bit of comedy. This version of Ginger is miserable in her job, because being an office manager is a real snoozefest. Her home life lacks stability, because flighty sister Mary Ann never seems to have money to pay rent, but has lots to spend on frivolous social matters. Ginger is artistic and highly interested in home decor, so her true calling is to be an interior decorator. Knowing this, and knowing her talent for it, a friend suggests that Ginger donate her design services as a prize in a charity auction. The winner of the auction is a guy who wanted to date Ginger, but in typical romance fiction style, Ginger doesn’t care for him. Or maybe she does.

Anyway, I really enjoyed this light romance and urge those who enjoy the genre to download Up to Date. I read the Kindle version, and it is a most pleasant way to spend an evening.