Hollar— and great customer service

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Mostly, I intend to write about writing, but real life does get in the way of that, and this post is about the fabulous customer service I got from an online “dollar store” known as Hollar.com. When I ordered from them for the first time, I got several items to try, and a puzzle to share with my family, who are (just like mom) big fans of Star Wars. Let me be perfectly honest— the price for the 100 piece puzzle was $1. But, when the group effort was finished, one piece was missing. Hubby laughed at me and had some disparaging remarks about my being cheap enough to order a $1 puzzle. He is right about me being cheap, however.

Slightly annoyed, I whipped out my iPad, took a picture of the 99 piece puzzle, posted it as a comment on the Hollar Facebook page. Within a few minutes, I had a couple of responses from concerned folks at Hollar. They asked for the order number, and when I replied via FB messenger with it, they assured me that I would get a new puzzle. I was expecting (maybe) a credit on my next order, but they said the item was in stock and would soon be on its way. Kudos, right?

A few days later, I got the box, which was bigger than expected and heavier, too. Curious, I opened the box and there was another boxed Star Wars puzzle. Below it, heavily cushioned, was a very nicely framed Star Wars puzzle, with a missing piece, along with a personal note explaining that they, too, didn’t like missing pieces. Hubby, who had brought the box from the post office couldn’t stop laughing, and I was so pleased with the item that I immediately hung it.

Nowadays, people love to say that almost all companies have “customer no service” rather than treating people right. Obviously, Hollar.com has a different philosophy, as well as a great sense of humor. Needless to say, I will be visiting the site again, because such great customer service deserves a second chance.

Go check out Hollar.com. Really!

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