Hollar— and great customer service

Mostly, I intend to write about writing, but real life does get in the way of that, and this post is about the fabulous customer service I got from an online “dollar store” known as Hollar.com. When I ordered from them for the first time, I got several items to try, and a puzzle to share with my family, who are (just like mom) big fans of Star Wars. Let me be perfectly honest— the price for the 100 piece puzzle was $1. But, when the group effort was finished, one piece was missing. Hubby laughed at me and had some disparaging remarks about my being cheap enough to order a $1 puzzle. He is right about me being cheap, however.

Slightly annoyed, I whipped out my iPad, took a picture of the 99 piece puzzle, posted it as a comment on the Hollar Facebook page. Within a few minutes, I had a couple of responses from concerned folks at Hollar. They asked for the order number, and when I replied via FB messenger with it, they assured me that I would get a new puzzle. I was expecting (maybe) a credit on my next order, but they said the item was in stock and would soon be on its way. Kudos, right?

A few days later, I got the box, which was bigger than expected and heavier, too. Curious, I opened the box and there was another boxed Star Wars puzzle. Below it, heavily cushioned, was a very nicely framed Star Wars puzzle, with a missing piece, along with a personal note explaining that they, too, didn’t like missing pieces. Hubby, who had brought the box from the post office couldn’t stop laughing, and I was so pleased with the item that I immediately hung it.

Nowadays, people love to say that almost all companies have “customer no service” rather than treating people right. Obviously, Hollar.com has a different philosophy, as well as a great sense of humor. Needless to say, I will be visiting the site again, because such great customer service deserves a second chance.

Go check out Hollar.com. Really!


Weight loss apps— my experience

scaleI guess the subtitle is Weight Watchers vs. My Fitness Pal, as those are the only two I have used enough to review in a meaningful manner.

Quite a long time back, I went to Weight Watchers and lost a goodly amount of weight, but I didn’t reach any goal. My thought at the time was that I had learned so much that I would be able to maintain my loss, and for a time I was somewhat successful. Fast forward a decade plus, and I was shopping the big girl’s section, which wasn’t much fun. Also, I became seriously concerned about the health effects of carrying so much extra weight around.

So, I joined Weight Watchers again, and wow, had things changed. Everyone was using the “app” and the meetings were half as long as before, because things were so high-tech. But, the core principles are the same: foods are assigned points, based on both calories and how “healthy” they are, and users are assigned a point target, based on certain individual criteria. Instead of looking up point values in a book, as we did before, the app can assist, even allowing users to scan a bar code on a package. (I don’t use that feature much, because fresh foods like blackberries and tomatoes do not have bar codes.) Anyway, the program works, and I lost even more weight than I did the first time, albeit over a longer period of time. (Maturity sucks.)

As I was losing, hubby lost quite a bit, too. He and his doctor were happy with the change, so hubby decided to go “all in” on weight loss, but he was not about to pay for it. So, he decided to try the “My Fitness Pal” app, as the basic version is free, and it works quite well. Since I do most of the cooking, he was always asking me for assistance in recording his food intake, which weight loss programs call “tracking,” so I ended up doing both WW and MFP for a few months. I’m currently still at my goal weight, which means as a lifetime member, I can use the WW app for free, but instead I am using MFP.

Both apps are very good, but for losing weight and learning how to do that, I would certainly stick with the WW app. By weighting (pun intended) certain foods, the app not only tracks users, but steers them toward healthy eating habits and better portion control. One excellent feature of the WW app is the recipes, which help users come up with a healthy recipe for whatever ingredients are entered. So, if I see pork tenderloin on sale, I can open the app and summon several healthy recipes right on my phone or iPad. However, the nutrition reports offered by the MFP app does a much better job of showing excesses or deficiencies in what I’ve been eating. For instance, I’ve been using MFP to help me keep up with how much protein I am eating, as I am a serious carb lover, and I might eat too many carbs and too little protein without those handy reports.

In our high tech world, it is quite easy to eat too much and move too little, so apps such as Weight Watchers and My Fitness Pal are very helpful.