eBay and the AI assistant

I don’t have a mailbox. Haven’t had one in 30 years. But, the USPS rents out little boxes for those of us who don’t trust a tin can half a mile from the house. However, recently eBay told me I would never get paid as a seller if I didn’t provide a physical address. So, I gave them a friend’s address. I still ship stuff from the post office, and I still receive stuff there. However, I recently sold a pair of pants to a chick in New York, and they didn’t fit. She wanted to return them, which is not smart, considering that she had to pay shipping both ways. However, when she returned the pants, they ended up with my friend, and not the post office. So, I tried to change the address on eBay, and eBay won’t let me use the post office. So, I decided to chat with eBay. Here’s what I got from the Assistant:

Hi Pamela! I’m eBay’s automated assistant. I can help with any issues you might have, or connect you with an agent.

We may analyze this interaction to enhance the quality of our customer service, including by using artificial intelligence.

I see you were on our article, How to handle a return request as a seller. Let me know if you need help with this or something else.


Something else

Assistant

Something else

Since you didn’t see what you needed, please rephrase how I can help.

Assistant

I have a problem with my return address. I get all of my mail at a post office box, and eBay lets me ship from that address, but the return had to go to a physical address. I want returns to go to the post office.

If tracking details show your return is going to the wrong address, ask the carrier to reroute the delivery.

In cases where the seller provides an incorrect address, you may be covered by eBay Money Back Guarantee. Otherwise, you may be responsible for the item. Learn more- Return shipping for buyers

Manage returns and cancellations 


eBay Money Back Guarantee 

Assistant

So, you want me to use something other than eBay.

eBay Plus is a membership program for buyers and sellers in Australia and Germany.

Assistant

Wow. I’m glad you are not a human. I would be seriously worried about you.

Payment errors may happen for a few reasons. Select an option below to get started:

Payment declined


Payment pending error


Help with gift cards or promotions

Assistant

Done for now

All of the items other than books are de-listed. I seldom get returns on books, so I will leave those for a while.

Where do you readers sell your unwanted items? Or do you?

Leave a comment