
Mostly, I intend to write about writing, but real life does get in the way of that, and this post is about the fabulous customer service I got from an online “dollar store” known as Hollar.com. When I ordered from them for the first time, I got several items to try, and a puzzle to share with my family, who are (just like mom) big fans of Star Wars. Let me be perfectly honest— the price for the 100 piece puzzle was $1. But, when the group effort was finished, one piece was missing. Hubby laughed at me and had some disparaging remarks about my being cheap enough to order a $1 puzzle. He is right about me being cheap, however.
Slightly annoyed, I whipped out my iPad, took a picture of the 99 piece puzzle, posted it as a comment on the Hollar Facebook page. Within a few minutes, I had a couple of responses from concerned folks at Hollar. They asked for the order number, and when I replied via FB messenger with it, they assured me that I would get a new puzzle. I was expecting (maybe) a credit on my next order, but they said the item was in stock and would soon be on its way. Kudos, right?
A few days later, I got the box, which was bigger than expected and heavier, too. Curious, I opened the box and there was another boxed Star Wars puzzle. Below it, heavily cushioned, was a very nicely framed Star Wars puzzle, with a missing piece, along with a personal note explaining that they, too, didn’t like missing pieces. Hubby, who had brought the box from the post office couldn’t stop laughing, and I was so pleased with the item that I immediately hung it.
Nowadays, people love to say that almost all companies have “customer no service” rather than treating people right. Obviously, Hollar.com has a different philosophy, as well as a great sense of humor. Needless to say, I will be visiting the site again, because such great customer service deserves a second chance.
Go check out Hollar.com. Really!
I guess the subtitle is
When my kids were kids, I often assisted with homework, but I made a tactical error and told them I’d actually do any thing we determined to be “busy work.” (At the time, I still believed in the integrity of most educators.) My daughter had a couple of coach/ social studies teachers in high school who would set aside one day a week for “current events” which basically meant the students were to bring in a news story and read it to the class. There were absolutely no criteria assigned, nor was there any grade. Since the teacher was just using this instead of doing any work himself, this qualified as a mom task, and I decided to use the weirdest items I could find.